Remote Support Engineer – Overland Park, KS

ESG currently has available a position for a Remote Support Engineer in our Overland Park, KS, main office location. Tasks include returning client calls, answering the phone for inbound client support calls, managing trouble tickets, remotely assisting clients via desktop connection software, documenting solutions and processes, and responding to e-mails.  Additionally there are opportunities to implement new solutions, collaborate with vendors, and advise clients on technology best practices.  This is a client-facing role, with exposure daily to end-user questions, network/desktop troubleshooting, and the opportunity to both learn and apply new skills.

A typical day for an RSE may involve a morning meeting with the Client Coordinator to discuss open tickets and priorities, followed by time spent working with clients both over the phone and over remote connections to their environments.  Occasionally an RSE may visit a client site during project efforts or to continue a ticket they began remotely.   The role is ideal for an individual who enjoys solving problems, wants to expand their skills as a technology expert, and is passionate about customer service

Who: Erickson Solutions Group (ESG), a technology consulting company
What: Opening for an Remote Support Engineer, someone who helps our clients over the phone and by remotely controlling their system
When: Full-time position available immediately, we expect to fill the position soon
Where: ESG is headquartered in the Kansas City metro area, this job is in our main office in Overland Park
Why: Cool work environment, great pay, flexible hours, and new experiences every day

Required Skills:

  • Solid networking and computer skills
  • Problem solving
  • Microsoft Office 2019 (i.e. Word, Excel, PowerPoint, Outlook)
  • Microsoft 365 Platform (i.e. Teams, OneDrive, SharePoint)
  • You can work well as part of a team but can also be a self-starter

Bonus Skills:

  • You are a multitasking ninja
  • You can rock WordPress and some HTML
  • You know your way around routers, wireless access points, and switch configs
  • You have call center or hospitality, retail, or restaurant experience

Pay Scale:

Starting pay is $16.00-$18.50 per hour based on skills and experience.


Hours are typically either 7:30am to 4:30pm or 8:00am to 5:00pm